KENNETH FARRUGIA

As of 30th August 2021, Bank of Valletta (BOV) will commence a branch renovation project whereby all of its branches around Malta and Gozo will get a brand-new face lift.

The project will start off with BOV’s Paola branch.

For this reason, the aforementioned branch will be temporarily closed from 30th August for approximately six months.

“Customer experience is a pivotal aspect of our long-term strategic vision. A substantial part of our customers’ experience still takes place within our branches,” Kenneth Farrugia, BOV’s Chief Retail Banking Officer said.

“As we roll-out a more customer-oriented strategy, we believe that our customer touchpoints should be holistically redesigned from the ground up to service the needs of today’s customers,” he continued.

BOV deployed a specialised team of employees specifically to lead and implement the branch redesign exercise.

“Over the past months we have been working intensively to streamline, reinforce and standardize our branch experience in order to transform the Bank’s branch network into a more customer-centric experience,” Mr Farrugia said.

“We are confident that this project will provide our customers with banking hubs that are much more appealing, welcoming, and modern,” he concluded.

Despite the Paola branch’s closure, its ATM will remain in service for customers’ availability.

Related

Nadia Pace / LinkedIn

‘Liberating and daunting’: Nadia Pace reflects on 8 years of entrepreneurship

6 December 2024
by Nicole Zammit

Her candid post offers a glimpse into the triumphs and challenges of leaving the security of a full-time role to ...

BOV lands two major wins at the Malta Business Awards

6 December 2024
by MaltaCEOs

BOV was recognised with a Gold Award for Environmental Innovation and a Silver Award for Social Impact.

‘Targeted attack’ on UnitedHealthcare CEO raises alarming concerns over executive safety

6 December 2024
by Nicole Zammit

The shooting is serving as a wake-up call for executive security.

Marketing is all about standing out, isn’t it?

6 December 2024
by Helena Grech

Meet Wesley Butstraen – the man and entrepreneur whose arm doubled as a conversation starter and a piece of innovative ...