Whether we like it or not, conflict is inevitable. Sometimes we are aware that a conflict may be brewing. Other times, a difficult conversation unexpectedly lands in our court. In both situations we need to initiate a difficult conversation. How we respond to conflict will influence the outcome.
Here are some reasons that may be stopping us from effectively dealing with conflict:
An effective response to dealing with conflict is treating it as an opportunity for learning, engaging, and insight. When you come across conflict, welcome it in and try to learn something from it. When your team member tells you they think that a new project is mismanaged, try to understand why they feel that way.
As you do this you might even realise that this person has a good point and that, by listening, you have learned something useful to help your company and yourself move forward.
Dealing with conflict is an opportunity to develop emotional intelligence and lead by example. As leaders we must get familiar and comfortable to dealing with conflict.
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And how to encourage the rest of your team to embrace it too.