Outgoing BNF Bank CEO and Managing Director Michael Collis believes that customers should be kept at the centre of all business opportunities.
He was speaking during a panel discussion at the EY Malta Future Realised conference, held on 17th and 18th October.
During his intervention Mr Collis suggested that at BNF, it is a state of mind for staff to provide excellent service.
He added that by marrying digital and human interaction through its 12 retail branches the Bank can be better positioned for success in the way it listens to customer concerns and provides sound solutions to facilitate the way customers manage their finances reinforced by the provision of personalised products.
The EY Malta Future Realised Conference 2022 was held at the Mediterranean Conference Centre in Valletta.
'This year, we want to return to where it all started.'
He has held various senior leadership positions within the technology and gaming sectors.
Ivan Refalo also adds that another challenge faced by local employers is the increase of mental-health issues among their employees.
The company has announced the appointment of two new international partners.