For the sixth consecutive year, Malta International Airport (MIA) was named among the best European airports for service quality within its size category by Airports Council International.
“This achievement reflects commendably on our airport, particularly in light of the record passenger volumes handled last year. Simultaneously, we were operating under intense pressure as we set the ball rolling on a host of infrastructural projects, set to increase capacity, and improve guest experience,” said CEO Alan Borg.
In total, MIA achieved a high overall satisfaction score of 4.38 for its performance in 2023.
Mr Borg thanked the all the staff for “rising above the operational challenges” posed by the ongoing works and “for going the extra mile” to provide a seamless airport experience to all travelling guests while the airport journey underwent significant changes.
MIA received “a strong vote of confidence” from travelling guests, scoring above average ratings across the majority of the 34 key performance indicators.
The indictors evaluated throughout 2023 ranged from the ambiance and cleanliness inside the terminal, to staff courtesy and ease of wayfinding.
This global programme serves as a benchmark for measuring passenger satisfaction among nearly 400 airports across 95 countries, with the feedback being received through the Airport Service Quality survey, which is completed by travelling guests prior to boarding.
In addition, today, MIA published February figures registering record 25.1 per cent growth in passenger traffic.
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