Myths vs facts: Christine Hili debunks 10 HR misconceptions

There’s a fine line between myths and realities, and Christine Hili has taken on the task of debunking 10 common human resources (HR) myths with facts, turning misconceptions into truths.

Sharing her insight on the daily realities of working in HR, as the Head of HR at Rootz Ltd, Ms Hili started by stating that the role is not just paperwork and admin.

She stated that while compliance and paperwork are part of the role, HR is much more.  “Our real value lies in shaping thriving company cultures, aligning talent with business objectives, and enabling success across the company. Think of us as enablers, not just enforcers,” she continued.

Busting the second myth, Ms Hili commented that HR is highly collaborative and does not work in isolation. She added that HR works closely with every department, partnering with leadership and managers to foster growth, share information, and execute organisational strategies effectively.

Cheekily, Ms Hili remarked that while HR influences workplace happiness, it does not control it, and it is certainly not the Chief Happiness Officer.

While HR provides the framework in the form of wellness programmes, career development and feedback tools, she noted that creating a happy work environment is a collective effort.

Leadership, teams, and individuals all contribute to making work joyful, she said.

She continued that, “HR isn’t Judge Judy. Our role is to mediate, ensure fairness, and support managers in resolving disputes. It’s collaboration with leadership that drives solutions that work for everyone.”

In addition, putting another myth to rest, she states that HR does not solve every people problem. Expanding her thoughts, she reasons that HR empowers managers by providing tools, guidance, and training to handle challenges effectively.

“We don’t micromanage every tough conversation. Our goal is to equip leaders to resolve issues,” she added.

Ms Hili noted that HR is an essential value driver, not just a cost. She said that HR directly impacts engagement, retention and profitability and “engaged teams are 23 per cent more profitable.”

Expanding on the financial aspect of the role, she remarked that unlike the misconception, HR does not decide who gets a raise. While HR helps shape policies, ensures fairness and maintains compliance, the decision ultimately lies with managers and senior leadership.

The final two myths tackle having the right skills and attitude to be able to successfully hold the role.

“HR requires specialised skills – business acumen, data literacy, people management, and strong communication. It’s not a fallback career. It’s a profession that requires continuous learning and expertise,” she said.

Myth number 10 states that: HR professionals are all “people persons”. Ms Hili wrapped up by saying that HR is not just about helping people, it’s about strategically organising and developing people to solve business challenges.

“It’s about creating the structures that support success and drive growth,” she concluded.