KENNETH FARRUGIA

Bank of Valletta (BOV) announced that its Siggiewi branch will be the next outlet to undergo renovation works.

The bank recently embarked on a project to modernise its fleet of branches and set out a more appealing environment for both customers and employees. Works were recently cmpleted on the bank’s Paola and Zurrieq branches.

“An integral part of our BOV 2021 strategy is to holistically redesign customer touch points to service the needs of today’s customers,” BOV Chief Retail Banking Officer Kenneth Farrugia said.

“The positive feedback we’ve received on our new Sliema branch bolsters our confidence in these renovations, as we are transforming our branches into customer-centric banking hubs,” Mr Farrugia continued.

In order to ensure customer safety, the BOV Siggiewi branch will be temporarily closed from 10th October for approximately three months.

Cashiering services will be provided from the bank’s Qormi branch from Monday to Saturday between 8:30am and 12:00pm. Non-cashier services will be available by appointment from the aforementioned branch.

“Our long-term strategy pivots around our customers’ experience,” Mr Farrugia added.

“While we are working on smoothening the customer’s digital experience, we also acknowledge the importance of our branch customers and how these deserve to be welcomed in a more modernised environment,” he concluded.

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