‘Growing business through staff development and satisfaction’ – RecruitGiant Head of Operations

Backed by an extensive background in the courier and recruitment industry, Benjamin Borg joined RecruitGiant in the capacity of Head of Operations to create and refine systems and processes which streamline the company’s efficiency and the employee’s ROI for their time spent working.

Key to this is ensuring all employees have safe working conditions, are satisfied with the work they are carrying out, and have ample opportunities for growth regardless of whether they are working in the office or as a courier on the road delivering orders to clients.

“When companies think about growing their business, they typically think in terms of expanding their market territories and attracting new clients. However, what they may miss is the ways in which a business can grow through staff development,” Mr Borg says.

“In fact, staff development can be one of the most effective ways to create a solid foundation for growth throughout an organisation. My aim is to achieve this through an open-door policy, constant team discussion, ongoing training and performance tracking,” he continues.

The rapid market changes brought about by the COVID-19 pandemic meant that RecruitGiant’s fleet had to grow exponentially to meet market demands. However, this did not mean taking shortcuts to accommodate business needs, but rather ensuring that recruited drivers are trained in all aspects including how to use work-related applications, local driving regulations and intrapersonal skills.

“As the fleet grows, it is great to see colleagues share experiences, tips and success stories with new recruits, helping cement a true sense of team spirit and peer support,” Mr Borg concludes.