There is a multitude of reasons for a business to feel the need to change a supplier. Being acutely aware of your relationship with suppliers is essential for any business leader to feel confident in their operations. Here are just a few examples of signs it’s time to consider a change. These are based on our experience in the IT industry, and by clients who’ve come to us at Cleverbit after a negative experience:
You know it’s time for a change – now what?
First, take the time to step back and really analyse what went wrong. What were the pain points of your failed relationship with your previous supplier? What worked well? Get feedback from your employees.
Make a list of requirements you need from a new supplier, and make it detailed.
With that list in hand, start talking to new vendors. Ideally, speak to a lot of them. Conventional wisdom says you should speak to at least three – we’d recommend doubling that number if possible.
Oftentimes, the more you talk about the requirements you need, the clearer the issues become and the more accurate your next selection will be. Make sure all the boxes on your list are ticked by this new supplier.
Here’s a few other things to consider when choosing a new vendor – especially in the IT space:
Time to take action
Once you feel you’ve done your homework and are confident in your new selection, don’t hesitate. Like any less-than-ideal relationship, you might feel trapped. But remember, no supplier, especially an IT-related one, has you by the ears. Skilled professionals can quickly understand the work that needs to be done to transfer things over. Make that move.
In these stressful times, being aware of your thoughts and reactions can have real benefits.
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