In APS Bank’s first 2024 Senior Management Offsite, CEO Marcel Cassar highlighted that the inroads of fintech and bigtech into banking are not just a threat, but real.
“They are redefining banking customer expectations. And while the ability of challenger banks to run profitable business models was still a question mark, they are appealing to a new generation of customers by offering a simpler user experience,” he expanded.
The Senior Management Offsite’s first theme of the year was: ‘Delivering to our customers: What can we learn from challenger banks?’
A challenger bank is a modern, digitally focused operation that competes with traditional banks by offering innovative, user-friendly services, typically accessed through mobile apps or online platforms.
The two-day event had a packed agenda with presentations by international and local experts from various backgrounds and industries.
Banking staff representing different activities and generations also contributed with their own insights of the digital experience.
A curated panel of bank customers and tech start-up founders shared what exceptional customer service means to them in the digital age.
Mizzi Organisation appoints Daniel Aquilina as Group CEO
This is while Darren Saliba steps into the role of Group Chief Financial Officer.
VF Legal names Matthew Farrugia as Partner
In his practice he focuses on corporate and commercial law.
Jeanelle Aquilina appointed President of BPW Valletta Malta
Tri-Mer, where she leads the direct tax and corporate services department, described Jeanette Aquilina as a ‘visionary leader’.
Major Spanish hotel chain CEO praises Malta’s ‘high-quality tourism focus’
Meliá’s latest Maltese venture, an INNSide hotel, is set to open in Buġibba in June.
