In APS Bank’s first 2024 Senior Management Offsite, CEO Marcel Cassar highlighted that the inroads of fintech and bigtech into banking are not just a threat, but real.
“They are redefining banking customer expectations. And while the ability of challenger banks to run profitable business models was still a question mark, they are appealing to a new generation of customers by offering a simpler user experience,” he expanded.
The Senior Management Offsite’s first theme of the year was: ‘Delivering to our customers: What can we learn from challenger banks?’
A challenger bank is a modern, digitally focused operation that competes with traditional banks by offering innovative, user-friendly services, typically accessed through mobile apps or online platforms.
The two-day event had a packed agenda with presentations by international and local experts from various backgrounds and industries.
Banking staff representing different activities and generations also contributed with their own insights of the digital experience.
A curated panel of bank customers and tech start-up founders shared what exceptional customer service means to them in the digital age.
‘Rights on paper not enough’: Maltese equality consultants defend new bill
aequitasbridge says Malta's equality laws need institutional backing to become effective.
David Micallef appointed Head of Business Unit at PwC
He will lead the Cloud and Infrastructure and IT Managed Services team.
Reuben Abela joins ACE Money Transfer Ireland as COO
His priority will be to ensure the growth of ACE across its EU operation.
William Wait appointed Executive Director at Smartcare Holdings
Smart Group operates in a number of different sectors.
