Genieve Grech / LinkedIn

Genieve Grech on Monday emphasised how crucial it is to have a happy workforce that feels valued, both in terms of short-run and long-run results.

“Happy employees generate the most revenue,” she said, before adding that happiness is the first key performance indicator (KPI) that employers must measure.

She remarked that employers need to ask themselves: “Are your employees happy? What’s your employee retention rate? What’s your growth rate within the company? Are you paying market value?”

She added that it is important to analyse whether the company structure works, or if changes need to be made in order to not “wear out your best talent” by identifying the “pain points” of the team.

“Have these difficult conversations with your employees. Ask them about their priorities. Ask them where they want to be in a year within the company,” Ms Grech said.

“Happiness is the universal KPI. No one will work in a place that makes them tired, depressed, and uneasy,” she continued.

She concluded by saying that a business venture will “not work out in the longer run” if its employees are unhappy, as it will only “hurt the wallet”.

Last month, she noted that employees will only work at workplaces where they feel “valued” and appreciated, and this rubs off on to the respective company’s clients, as they will “feel the vibe” within the team.

Ms Grech is currently Gaming Account Manager at Trust Payments, having previously served at a number of other iGaming companies, including STS Gaming Group, Cashmio Online Casino and Tumas Gaming. She describes herself as having a “good eye for detail” and as a “problem solver”, and is particularly skilled in customer satisfaction.

Featured Image:

Genieve Grech / LinkedIn

Related

Arkadia

‘Truly excited to dive headfirst into this role’: Dave Shaw named General Manager at Arkadia

28 March 2024
by Fabrizio Tabone

He previously worked as Associate Director – Infrastructure – Markets at KPMG Malta for more than five years.

MEA President calls for economic objectives to be designed in tandem with well-being indicators

28 March 2024
by Fabrizio Tabone

Joanne Bondin was speaking during the association’s 59th AGM, focusing on the need for an economic transformation that moves people ...

CEO Arnaud Denis says 2023 was a year of ‘consolidation and delivery’ for MeDirect

28 March 2024
by Fabrizio Tabone

Over the year, it recorded increases in profitability, driven by a rise in loans and advances to financial institutions and ...

‘There is no finish line when battling financial crime’ – BOV CEO Kenneth Farrugia

27 March 2024
by Robert Fenech

Malta has been criticised for its slow implementation of anti-currption recommendations made five years ago.

Close Bitnami banner
Bitnami