‘No one will work in a place that makes them tired, depressed and uneasy’ – Genieve Grech

Genieve Grech on Monday emphasised how crucial it is to have a happy workforce that feels valued, both in terms of short-run and long-run results.

“Happy employees generate the most revenue,” she said, before adding that happiness is the first key performance indicator (KPI) that employers must measure.

She remarked that employers need to ask themselves: “Are your employees happy? What’s your employee retention rate? What’s your growth rate within the company? Are you paying market value?”

She added that it is important to analyse whether the company structure works, or if changes need to be made in order to not “wear out your best talent” by identifying the “pain points” of the team.

“Have these difficult conversations with your employees. Ask them about their priorities. Ask them where they want to be in a year within the company,” Ms Grech said.

“Happiness is the universal KPI. No one will work in a place that makes them tired, depressed, and uneasy,” she continued.

She concluded by saying that a business venture will “not work out in the longer run” if its employees are unhappy, as it will only “hurt the wallet”.

Last month, she noted that employees will only work at workplaces where they feel “valued” and appreciated, and this rubs off on to the respective company’s clients, as they will “feel the vibe” within the team.

Ms Grech is currently Gaming Account Manager at Trust Payments, having previously served at a number of other iGaming companies, including STS Gaming Group, Cashmio Online Casino and Tumas Gaming. She describes herself as having a “good eye for detail” and as a “problem solver”, and is particularly skilled in customer satisfaction.