‘Throughout COVID we learnt to value unskilled workers more than before’ – Buddy Head of Customer Experience

Buddy Limited Head of Customer Experience Jeremy Mifsud has highlighted the importance of valuing all workers in the world of business, especially following the COVID-19 pandemic.

This came in a social media post on Monday to mark his return to Malta after a week in Manchester for the Accountex Expo, a two-day event for accountancy and finance professionals to source new business technology solutions. While he described the event as an “amazing experience”, he added that the highlights of his stay were the visits to the Manchester Art Gallery, the People History Museum, and the Science and Industry Museums, as unlike others these attractions “provoked questions and provided opportunities to think critically”.

“Getting to learn about deep injustices throughout history, one ought to think if social security systems that are set in place right now are sufficient or not,” Mr Mifsud said.

He remarked that throughout the pandemic, “we have learnt to value unskilled workers more than before”, as without them, “the world stops functioning from its current flow”.

“Measures such as the minimum wage are not giving people a meaningful salary. And moreover, people who worked hard throughout their lifetime still don’t earn a decent pension,” Mr Mifsud continued. He then called for governments to form a “well-needed change that values all employees and people, regardless of their job and profession”.

Mr Mifsud has served as Head of Customer Experience at payroll software provider Buddy Limited for over two years, with him being primarily tasked with customer relationship management and communication. He holds a Master of Science in Cognitive Science and a Higher Diploma in Psychology, both from University of Malta.