Brian Tortell, outgoing Head of Contact Centre at HSBC Malta, took to social media to bid the bank farewell after over 15 years of employment.
Mr Tortell joined the bank back in 2006 as Head of Marketing – a position which he held for around six years. After that, he was appointed Head of Premier, Advance and Retail Banking, and two years later Senior Head of Customer Experience.
He took on the role of Head of Contact Centre back in 2016.
“It’s really been a privilege to have spent the last years of my career working in a challenging and ever-changing organization like HSBC,” Mr Tortell wrote.
“The colleagues and friends I have worked with, especially those in Marketing and Contact Centre, have helped me to grow personally and professionally. However, now is the time to close this chapter and move on,” he continued.
Before joining HSBC Malta, Mr Tortell held several senior roles at Air Malta, the Prime Minister’s Office, and Mediterranean Conference Centre.
“I don’t know what my next steps are going to be, but I’m sure that they will be as interesting and exciting as my previous ones,” Mr Tortell concluded his post.
‘Malta must shape AI, not just use it’
As the election looms, tech leaders warn that without urgent policy, Malta risks falling behind on AI governance, security, and ...
‘Parental leave could reshape work, but at what cost?’ Three Maltese CEOs on the first election proposal
MaltaCEOs spoke to three CEOs about one of the first proposals tabled in this early election.
‘The imbalance is structural’: Malta’s researchers on why AI is exposing gender gaps in Malta’s media
Speaking to MaltaCEOs, the DIMAS researcher explains how large-scale analysis is revealing who gets visibility.
Moneybase adds corporate cards to business platform
A new feature allows businesses to issue payment cards to employees and link them directly to specific company wallets within ...
