‘Melita continues to achieve some of the highest customer satisfaction scores’ – CEO

Research carried out independently by Esprimi on customer satisfaction with Maltese telecommunications operators has shown that Melita’s customers are the happiest with the service they receive.

“Independent research backs up our own data that shows Melita continues to achieve some of the highest customer satisfaction scores across Europe when it comes to telecommunications operators,” Melita CEO Harald Roesch said.

“Of course, we will keep progressing, but it is clear that the major investments we have made in delivering Malta’s only nationwide 1,000 Mbps internet and 5G mobile networks, as well as hour human resources and customer care are continuing to result in a better experience for customers,” he continued.

Esprimi’s research results, from a survey of 800 people, are supported by Melita’s Customer Satisfaction Score of ‘9/10’, generated by third party provider Nicereply using internationally recognise methodology.

Feedback for this score is collected from Melita customers whenever they interact with the company by contacting customer care, going to a retail outlet, or receiving a visit from a technician or an installer.

Founded in 1981, Melita is now one of Malta’s leading providers of next generation broadband and fixed and wireless connectivity services.