‘It is vital for employees and agents to continue improving their skills’ – Maltco CEO

241 Maltco Lotteries’ agents and employees have recently completed specialised training in responsibility aimed for individuals who work as frontliners in the gaming industry. 

The training, which was given over and above the company’s annual Responsible Gaming Training Programme, was organised by the Responsible Gaming Foundation (RGF) and focused on psychological concepts and characteristics of problem gamblers.

Commenting on the course, which was conducted by psychologists and university lecturers with expertise in the field, Maltco Lotteries CEO Vasileios Kasiotakis said, “this was an opportunity that we couldn’t miss as it is vital for the company’s employees and agents to continue improving their skills in responsible gaming principles to protect the player’s wellbeing.”

While the course initially started in the form of physical training last September, it continued through online virtual training sessions amid the COVID-19 pandemic.

Mr Kasiotakis went on to state that Maltco engages, supports and continuously upgrades Responsible Gaming processes and adheres to the principles and guidelines whilst offering players a secure gaming experience.

Enrolling its personnel in this specialised course forms part of the company’s commitment to annually train its retailers and employees, the National Lottery operator said in a statement, affirming that it participated in two different courses, for customer care frontliners and for senior managerial positions.

Shawn Zammit, General Manager of the Responsible Gaming Foundation acknowledged the need to provide responsible gambling courses to all land-based gaming companies in Malta, with the intention to create a safe gambling environment within the Maltese islands. “With the help of the EU funds, RGF was capable to create these courses for the best interest of the country and companies operating within the local gambling industry,” he stated.